Frequently

Asked

Questions

 

Men's Formal FAQ

Q: "All of my guys are out of town so we can only go to the big chain stores right?"
A: We specialize in weddings with far flung members and I’m positive that you will be thrilled with the more personal service that an independently owned, small business can deliver! The guys can get measured at ANY of the 6,000 stores that belong to the Jim’s Retailer Network, submit their measurements and nonrefundable down-payment and then simply pick up their tuxedo!! In the past three years we have been proud to provide measurement assistance to gentlemen located in Iraq, Afghanistan, Korea, Kosovo, Chile, Argentina, Canada, Italy, South Africa, Japan, Germany, and Australia!

 

 

Q: "When do I need to have my measurements in?"
A: We would like to have all measurements and down-payments in 2 months prior to the event. This gives our supplier the necessary time to purchase, rent or make the sizes that we’ve requested. AGAIN, we can and have provided tuxedos on a much shorter timetable than this but for the most stress free formal wear experience, give us, your guys and yourselves a little extra time.

Q: "Do you have suits?"
A: Yes, we do! We have a variety of suit options available at all prices. Purchase or rental, we've got you covered.
Q: "Do I have to pay for the whole thing upfront?"
A: NO! We take a nonrefundable $25 downpayment that goes toward the cost of your rental when we take your measurements. We will then go over and have you sign the standard rental contract. For a printable copy of that contract Click Here. You will pay the balance of your rental prior to trying it on at your Final Fitting, either Thursday or Friday before the wedding.

Q: "Can I rent just a vest and tie?"
A: Yes, you can!! We have some special individual rental pricing designed specifically for you!
Q: "What does the rental contract say?"
A: The contract basically says that any down payment is non-refundable and that we have a two week cancellation policy. This means that if for any reason the rental is not needed, it must be canceled two weeks prior to the wedding date or the full rental value will be charged. It also states that trying the tuxedo on in the store prior to pick up is required and any rental taken from the store without a final fitting is an unfinished product, and we are not responsible for fit issues. There will be no refunds given for any reason. For a printable copy of the exact wording, Click Here.
Q: "How far in advance should I book my suit/tuxedo rentals?"
A: We recommend picking out styles at least 6 months before your wedding so that you have plenty of time to submit your measurements. We ABSOLUTELY can and have provided tuxedos in far less time than this (try a whole wedding party in 10 days or a single tux the very next day!) but for the most stress-free formal wear experience, give us, your guys and yourself some extra breathing room.

Q: "How much does renting a tuxedo/suit cost?"
A: The average formal wear rental, including shoes and upgrades, runs about $150 but we have fabulous options for everyone. From the budget conscious to the blinged out, we’ve got you covered!! Price will never stand in your way here, tell me what you want to spend and I can customize a tuxedo package for your big day that comes in under budget!

Q: "What is a 'Final Fitting?'"
A: We have each renter come into the shop on either Thursday or Friday before the wedding to try his suit/tux on. This gives us the necessary time to perform minor alterations to the rental items and potentially order a new piece from our supplier, if needed. We take the best measurements possible and our plant tries its best to give us what we’ve asked for, but things happen. We can’t promise a good fit without that Final Fitting but even if the worst happens and nothing fits, we can still get a new tuxedo by 10 am the next day.

Q: "Why can’t my Mom/Girlfriend/Wife pick up my rental for me?"
A: We have each renter come into the shop on the Thursday or Friday immediately before the wedding to try his tuxedo on. A Final Fitting is required or we just can’t guarantee a proper fit. This gives us the necessary time to perform minor alterations and potentially order a new piece from our supplier in Madison. Any replacement pieces will be available for pick up the next day.
Q: "When do I need to return my rental?"
A: The Wedding Tree goes above and beyond to offer more options for return than any other store. We allow returns on Sunday from 12 until 4 and on Monday from 10-7. Since we give so much time and flexibility for returns, we do strictly enforce our $25 per day late fee on any rental returned after 7pm on Monday.

Q: "Do I need to return my rental personally?"
A: No, anyone can return a suit/tuxedo rental. One person can even return for an entire wedding party if that’s what works best for your event.
 

Alterations FAQ

Q: "Do you have seamstresses at The Wedding Tree?"
A: Yes. However, all three seamstresses at The Wedding Tree are self employed and work independent of the store; they have their own hours, their own prices, and take responsibility for their own work. All three seamstresses do wonderful work and come highly recommended by the staff at The Wedding Tree. Their shop is located in the lower level of our store, ensuring that the dresses never leave the Wedding Tree.
Q: "How much do alterations cost?"
A: Because the seamstresses are self-employed, they set their own prices. The easiest way to find out how much they charge for a specific alteration is to call them and ask! They do also sometimes take on outside work, so feel free to call them: (608) 784-3560.
Q: "Do they tailor men's suits?"
A: The seamstresses are only able to alter bridal gowns, wedding-party dresses, and formal gowns. They are not able to alter any menswear pieces. 
Q: "When should I schedule my alterations appointments?"
A: The seamstresses get very busy during the year, especially during wedding season. Even if your dress is not yet in or you are going through body changes and want to wait until closer to the wedding for your actual fittings, we recommend calling well in advance to get your appointment(s) in the books. They will turn customers away if they do not have the time to get your dress done. Remember, alterations are almost always necessary so it is better to have an appointment and cancel later than to wait to schedule and not get in.

For a bridal gown: We recommend calling to begin the scheduling process 3-4 months prior to the wedding.

For a bridesmaid / special occasion or similar gown: We recommend calling to begin the scheduling process 1-2 months prior to the wedding.

 

General FAQ

Q: "What is your return policy?"
A: ALL SALES ARE FINAL. There are no returns, refunds, or exchanges. Merchandise is sold “as is” and without warranty. In the event of a subsequent cancellation, we will not refund for any payments already made and the customer is still responsible for any remaining balance. Merchandise may not remain in the store past the original wear date without incurring service charges.

Please contact us with any other questions

 

Have any questions or concerns ? We’re always ready to help!

Call us at 608-784-6850 or send us an email at info@theweddingtree.com

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418 Main Street

La Crosse, WI 54601

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