Frequently Asked Questions 



Q: "Where can I park"
A: There are several parking garages downtown; the first 3 hours are free as well as nights after 6 pm and weekends. The closest parking garage is just through our alley/Doerflinger Walk on Jay Street (between 4th and 5th). The State Bank parking lot, across the street, is also available after bank lobby hours and on weekends. There is also free 2 hour street parking during the week and weekends.
Q: "When are you open?"
A: To best serve our customers we are open 7 days a week!
      Monday-Friday 10:00-7:00, Saturday 9:00-5:00, and
      Sunday 11:00-4:00.
Please keep in mind we are closed for the following HOLIDAYS:
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Year's Day
  • The 4th of July
  • Easter
  • Memorial Day
  • Labor Day
Q: "What is your return policy?"
A: ALL SALES ARE FINAL. There are no returns, refunds, or exchanges. Merchandise is sold “as is” and without warranty. In the event of a subsequent cancellation, we will not refund for any payments already made and the customer is still responsible for any remaining balance. Merchandise may not remain in the store past the original wear date without incurring service charges.
Q: "How much are bridal gowns?"
A: The national average of a bridal gown is $1,500 but we do our very best to have a wide variety of styles at every price point. If your budget is under $500, we have options for you too with hundreds of re-orderable special occasion dresses starting at $150.
Q: "How do you know what size to order?"
A: Sizing for a bridal gown or bridesmaid dress is different from street sizing, so you may end of selecting a different size than normal. Dresses are not custom made, but rather made to set measurements from a size chart.  It is important to ALWAYS assume that you will need to some sort of alterations, so the dress fits your body just right! 
Q: "When should I shop for my wedding dress?"
A: We recommend shopping for your gown, a year before the big day. Gowns typically take between 5-7 months to come in, plus you'll want some extra time for alterations. If you're shopping with a shorter time frame, we have off the rack bridal options and some dresses can be rushed for an additional fee.
Q: "Do you have seamstresses at The Wedding Tree?"
A: Yes. However, all three seamstresses at The Wedding Tree are self employed and work independent of the store; they have their own hours, their own prices, and take responsibility for their own work. All three seamstresses do wonderful work and come highly recommended by the staff at The Wedding Tree. Their shop is located in the lower level of our store, ensuring that the dresses never leave the Wedding Tree.
Q: "How much do alterations cost?"
A: Because the seamstresses are self-employed, they set their own prices. The easiest way to find out how much they charge for a specific alteration is to call them and ask! They do also sometimes take on outside work, so feel free to call!
Q: "How far in advance should I book my suit/tuxedo rentals?"
A: We recommend picking out styles at least 6 months before your wedding so that you have plenty of time to submit your measurements. We ABSOLUTELY can and have provided tuxedos in far less time than this (try a whole wedding party in 10 days or a single tux the very next day!) but for the most stress-free formal wear experience, give us, your guys and yourself some extra breathing room.

Q: "How much does renting a suit or tuxedo cost?"
A: Price will never stand in your way here, tell me what you want to spend and I can customize a tuxedo package for your big day that comes in under budget! We have full rental packages (coat, pant, shirt, vest, tie, shoes, and cufflinks) starting at $150 and offer a range of partial rentals as well. Just need a vest and tie? No problem! Our full rental packages also include shipping to your home!

Q: "All of my guys are out of town, can we still order through your store?"
A: All our rentals are shipped direct to the customer for tux to door convenience. The guys can get measured at ANY professional bridal shop, submit their measurements online, and pay a deposit over the phone! The rental gets delivered 4-7 days before the wedding to save time and stress. If something doesn't fit quite right or feels uncomfortable, we are able to get a replacement piece shipped quickly. It is important that the rental be tried on as soon as it's delivered and we are notified immediately if something needs to be re-ordered.

Q: "When should I try on my rental?"
A: As soon as your rental is delivered it's important to try everything on and contact us as soon as possible if any changes or alterations need to be made. We take the best measurements possible, but life happens. We can’t promise a good fit without the rental being tried on prior to the wedding. Even if the worst happens and nothing fits, we can still get a new tuxedo by 10 am the next day! Please call, text, or email us  if you have any questions about your tuxedo fit.
Q: "When do I need to return my rental?"
A: The Wedding Tree goes above and beyond to offer more options for return than any other store. We allow returns on Sunday from 11 until 4 and on Monday from 10-7. Rentals do not need to be returned personally as well. One person can even return for an entire wedding party if that’s what works best for your event. Since we give so much time and flexibility for returns, we do strictly enforce our $25 per day late fee on any rental returned after 7 pm on Monday.


Please contact us with any other questions


Have any questions or concerns ? We’re always ready to help!

Call us at 608-784-6850 or send us an email at customerservice@theweddingtree.com

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